The West Yorkshire Housing Partnership (WYHP) is responsible for keeping the  information we collect about you safe and complying with the law when we use it. As this  Site is managed by our member organisation; Yorkshire Housing Ltd, Yorkshire Housing  Ltd takes on this responsibility and will act as Data Controller. 

Yorkshire Housing, take the protection of your personal data very seriously and strictly  adhere to the rules laid out by data protection laws and the General Data Protection  Regulation (GDPR-UK). 

This privacy notice gives you information on how we collect and process your personal  data through your use of this site and any data you may provide if you contact us  regarding services. 

We have a data protection officer (DPO) who is responsible for monitoring and providing  guidance with our GDPR status. If you have any questions about this privacy notice,  including any requests to exercise your legal rights, please contact us using the contact  information at the bottom of this privacy notice. 

What information we collect, use and why?  

We collect or use the following information for service updates: 

  • Names and contact details
  • IP addresses
  • Website use journey information

We collect or use the following personal information for dealing with queries and  complaints: 

  • Name
  • Telephone number
  • Email address

Lawful basis of processing information 

Under UK data protection law, we must have a “lawful basis” for collecting and using your  personal information. There is a list of possible lawful bases in the UK GDPR. You can find  out more about lawful bases on the ICO’s website. 

Which lawful basis we rely on may affect your data protection rights which are in brief set  out below. You can find out more about your data protection rights and the exemptions  which may apply on the ICO’s website: 

  • Your right of access – You have the right to ask us for copies of your personal  information. You can request other information such as details about where we get  personal information from and who we share personal information with. There are  some exemptions which means you may not receive all the information you ask  for. You can read more about this right here. 
  • Your right to rectification – You have the right to ask us to correct or delete  personal information you think is inaccurate or incomplete. You can read more  about this right here. 
  • Your right to erasure – You have the right to ask us to delete your personal  information. You can read more about this right here. 
  • Your right to restriction of processing – You have the right to ask us to limit how  we can use your personal information. You can read more about this right here. 
  • Your right to object to processing – You have the right to object to the processing  of your personal data. You can read more about this right here. 
  • Your right to data portability – You have the right to ask that we transfer the  personal information you gave us to another organisation, or to you. You can read  more about this right here. 
  • Your right to withdraw consent – When we use consent as our lawful basis you  have the right to withdraw your consent at any time. You can read more about this  right here. 

If you make a request, we must respond to you without undue delay and in any event  within one month. 

To make a data protection rights request, please contact us using the contact details at  the end of this privacy notice. 

Our lawful bases for collecting or using personal information for dealing with queries and  complaints are: 

  • Consent – we have permission from you after we gave you all the relevant  information. All your data protection rights may apply, except the right to object.  To be clear, you do have the right to withdraw your consent at any time. 
  • Legitimate interests – we’re collecting or using your information because it  benefits you, our organisation or someone else, without causing an undue risk of  harm to anyone. All your data protection rights may apply, except the right to  portability. Our legitimate interests are: 
    • Legitimate interest is appropriate to use in because it allows the West Yorkshire  Housing Partnership to process personal data in a way that is both necessary  and proportionate to achieve its goals. The processing aligns with the  reasonable expectations of individuals who use the “contact us” form to seek  information or assistance. Additionally, the partnership has implemented  safeguards to protect individuals’ data and rights, ensuring that the processing  does not cause unjustified harm 

Where we get personal information from 

Personal information is collected directly from you when submitting the contact form. How long we keep information 

We will only keep your data for as long as we need to and no longer. For example, while  we respond to an enquiry submitted by you. Some retention periods are based on legal  requirements while others consider practical needs to keep the data. 

Once the applicable retention period expires, unless we are legally required to keep the  data longer, or there are important and justifiable reasons why we should keep it, we will  securely delete the data. 

Who we share information with 

We have a joint controller relationship with All members of West Yorkshire Homes  Partnership. We process your personal information with that joint controller for the  following reason: The partnership focuses on providing more affordable homes,  regenerating local communities, contributing to local economies, advancing low carbon  ambitions, combatting homelessness, supporting good health and connecting people to  jobs, skills and opportunity.

Others we share personal information with: 

  • Organisations we’re legally obliged to share personal information with
  • Other relevant third parties: 
    • Members of the West Yorkshire Housing Partnership 

Cookies

Our website uses cookies. Please see our cookies policy for full details of the cookies  used.

Contact details 

By Email: governance@yorkshirehousing.co.uk 

By Post: Governance, Yorkshire Housing, The Place, 2 Central Place, Leeds, LS10 1FB

By Phone: 03453 664 404 

How to complain 

If you have any concerns about our use of your personal data, you can make a complaint  to us using the contact details above. 

If you remain unhappy with how we’ve used your data after raising a complaint with us,  you can also complain to the ICO. 

The ICO’s address:
Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113 

Website: https://www.ico.org.uk/make-a-complaint 

Policy reviews and amendments

We keep this Policy under regular review. This Policy was last updated on 09/01/2025. 

We reserve the right to update this privacy notice at any time, and we will provide you  with a new privacy notice when we make any substantial updates. We may also notify you  in other ways from time to time about the processing of your personal information.